Privacy Policy

Last updated: March 2025

Who we are

Our website address is: https://kliaprivatetransfer.my. We are KLIA Private Transfer (operated by kliaprivatetransfer.my), a platform that connects users with independent transport providers. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services.

Information we collect

We may collect personal information from you when you use our platform, including:

• Personal identifiers: name, residential address, telephone number, email address, travel document information, or any other information you provide through the platform.
• Account & reservation data: when you open a user account or make reservations for services.
• Usage data: traffic data, location data (if you consent), length of user sessions, and feedback or survey responses.
• Device information: if you use a mobile device, we may collect information about your device and location (with your consent).
• Information about others: if you make reservations for others, we may request their personal information. You must obtain their consent and ensure they understand this Privacy Policy.

Comments & media

If visitors leave comments on the site (should such functionality be enabled), we collect the data shown in the comments form, the visitor’s IP address, and browser user agent string to help spam detection. An anonymized string (hash) of your email may be provided to the Gravatar service to check if you are using it. After approval of your comment, your profile picture is visible publicly.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract any location data from images on the website.

Cookies

We use cookies to improve your experience. Here’s how:

• Comment cookies: If you leave a comment, you may opt-in to saving your name, email, and website in cookies for convenience. These last for one year.
• Login cookies: When you visit the login page, a temporary cookie checks if your browser accepts cookies (no personal data, discarded when you close browser). When you log in, we set cookies to save your login info and screen preferences. Login cookies last two days, screen options cookies last one year. If you select “Remember Me”, login persists for two weeks. Logging out removes login cookies.
• Article edit cookie: If you edit or publish an article, a cookie (no personal data) indicates the post ID and expires after 1 day.

We also use cookies to make our website work efficiently and help us create a better user experience. For more details, see our Cookies Policy (available on request).

Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves exactly as if you visited that website. Those websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that content—including tracking if you have an account and are logged in to that website.

How we use your information

We process personal information for the performance of our contract with you, to provide our services, and based on our legitimate interests (improving services and direct marketing). Specifically, we use your data to:

• Create and manage your user account.
• Provide, operate, and improve our services and platform.
• Contact you regarding your reservations or for feedback.
• Send you special savings or promotions (if you have consented; you may opt-out at any time).
• Analyze trends and usage to enhance user experience.

Sharing your information

We may share your personal information with third parties in the following circumstances:

• Operators/Partners: to complete your reservations, we share necessary details with the independent transport provider (Operator).
• Service providers: third parties we engage for web hosting, data analysis, marketing, customer service (e.g., Google Analytics).
• Legal requirements: if required by law, court order, or governmental authority.
• Corporate transactions: in case of merger, acquisition, or reorganization, your data may be transferred to the new entity.
• With your consent: any third party when you have given prior written consent, which you can withdraw as easily.

We may also share aggregate or anonymous information with advertisers or others; this does not identify you personally.

Your personal information may be transferred outside your home country (including outside the EU). If transferred to a country without adequate protection, we will ensure appropriate safeguards are in place.

How long we keep your data

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or to comply with legal, tax, or accounting requirements.

• If you leave a comment, the comment and its metadata are retained indefinitely (to automatically recognize and approve follow-up comments).
• For registered users, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except username). Website administrators can also see and edit that information.

When no longer needed, we will delete or anonymize your data. If deletion is not possible (e.g., backup archives), we will securely store it and isolate it from further use.

Your rights over your data

If you have an account or have left comments, you can request:

• An exported file of the personal data we hold about you, including any data you have provided.
• That we erase any personal data we hold about you (except data we are obliged to keep for administrative, legal, or security purposes).

To exercise these rights, please contact us at admin@kliaprivatetransfer.my. We may need to verify your identity before processing your request.

Where your data is sent

Visitor comments may be checked through an automated spam detection service. Your data may also be processed by third-party services (e.g., analytics, payment processors) located in various countries.

Security

We take reasonable measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security, and we are not responsible for unauthorized access beyond our control. You are responsible for keeping your password confidential.

Changes to this privacy policy

We may update this Privacy Policy from time to time. If changes are made that reduce your rights, we will ask for your consent. The latest version will always be posted on this page. Your continued use of the platform after changes constitutes acceptance of the updated policy.